Legal

Privacy Policy

Last updated: April 2026  ·  SeriaLug Solutions, Ndola, Zambia

SeriaLug Solutions ("SeriaLug", "we", "us", or "our") is committed to protecting the privacy of anyone who interacts with our website at www.serialug.com. This policy explains what information we collect, how we use it, and the choices available to you.

1. Who we are

SeriaLug Solutions is an engineering-led multi-service company registered and operating in Ndola, Zambia. We provide engineering and infrastructure services, digital and cybersecurity solutions, property and mobility services, and hospitality and business support across Zambia.

If you have questions about this policy, contact us at: serialugsolutions@gmail.com

2. Information we collect

We only collect information you provide directly to us. This occurs through the contact form on our website and includes:

• Your full name
• Your email address
• Any message or enquiry you submit, including any services you have pre-selected

We do not collect payment information, identity documents, or any sensitive personal data through this website.

3. How we use your information

Information submitted through our contact form is used solely to:

• Respond to your enquiry or request
• Communicate with you about services relevant to your message
• Follow up on potential business engagements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. How we store your information

Contact form submissions are stored securely in Google Firebase Firestore, a cloud-hosted database operated by Google LLC. Firebase servers may be located outside Zambia, including in the United States and European Union. By submitting the contact form you consent to this transfer.

We retain contact form submissions for as long as necessary to respond to your enquiry, and no longer than 24 months from the date of submission unless a business relationship requires otherwise.

5. Cookies and tracking

Our website uses a small number of cookies and similar technologies. For full details, see our Cookie Policy. In summary:

• We use a functional cookie to remember your light/dark theme preference
• Google Firebase uses session cookies to manage authentication for our admin panel
• Google Fonts may set cookies when serving typefaces used on this site

We do not use advertising cookies or third-party tracking tools.

6. Your rights

You have the right to:

• Request a copy of any personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information

To exercise any of these rights, email us at serialugsolutions@gmail.com with the subject line "Data Request". We will respond within 14 working days.

7. Third-party services

This website uses the following third-party services, each governed by their own privacy policies:

• Google Firebase — database, hosting and authentication (Firebase Privacy)
• Google Fonts — typeface delivery (Google Privacy)

8. Children

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the website after changes are posted constitutes your acceptance of the revised policy.

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Questions? Contact us at serialugsolutions@gmail.com  ·  Terms & Conditions  ·  Cookie Policy